Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website markvault.pro (the "Website") operated by MarkVault Creative Pte. Ltd. ("MarkVault", "we", "us"), UEN 202796947M, registered at 51 Genting Lane, #06-04, Singapore 349564. By accessing the Website or engaging our services, you agree to these Terms. If you do not agree, please do not use the Website.

1. About MarkVault

MarkVault Creative is a brand, content and campaign studio based in Singapore. We provide brand strategy, identity design, copywriting, editorial content, social campaigns and marketing website production. The name MarkVault refers to a brand mark (Mark) and our creative archive (Vault). We are not a bank, financial institution, secure storage provider, cryptocurrency service, password manager or trademark registration firm.

2. Website use

You may use the Website for lawful personal and business purposes. You agree not to:

• Use the Website in any way that violates applicable laws or regulations in Singapore or your jurisdiction.
• Attempt to gain unauthorised access to any part of the Website, our servers or connected systems.
• Transmit malware, viruses or other harmful code through the Website or contact form.
• Scrape, crawl or systematically extract content from the Website without our written permission.
• Impersonate MarkVault, our employees or other users.
• Use automated tools to submit contact form entries (spam, bulk submissions or bot traffic).
• Reproduce, distribute or create derivative works from Website content without our prior written consent, except for personal non-commercial reference.

We reserve the right to restrict or terminate access to the Website for conduct that violates these Terms or that we reasonably believe may harm MarkVault, other users or third parties.

3. Ownership — Website content

All content on the Website — including text, graphics, logos, images, layout, design and code — is owned by or licensed to MarkVault Creative Pte. Ltd. and protected by copyright and other proprietary rights under Singapore law. The MarkVault name, logo and "The Brand Archive" design concept are our proprietary assets.

You may view and print pages from the Website for personal, non-commercial reference. You may not modify, reproduce, distribute, publicly display or create derivative works from Website content without our express written permission. Unauthorised use may result in legal action.

4. Creative services

Creative services (brand strategy, identity, copywriting, content, campaigns and related work) are governed by separate project agreements, proposals or statements of work ("Service Agreements") between MarkVault and the client. In the event of conflict between these Terms and a Service Agreement, the Service Agreement prevails for the specific engagement.

4.1 Proposals and engagement

Proposals are valid for thirty days from the date issued unless otherwise stated. Engagement begins upon signed acceptance of a proposal and receipt of the initial milestone payment. We reserve the right to decline any project at our discretion, including after an initial discovery call.

4.2 Client responsibilities

Clients agree to provide timely feedback at designated review stages, supply necessary brand materials and access, and designate a single point of contact with authority to approve deliverables. Delays in client feedback may extend project timelines without penalty to MarkVault. Clients are responsible for the accuracy of information they provide for use in creative work.

4.3 Revisions

Each project phase includes a defined number of revision rounds as specified in the Service Agreement. Additional revision rounds beyond the agreed scope are billed at our standard hourly rate. Structural changes to approved phases (e.g., revising positioning after identity design has begun) may require a change order and additional fees.

4.4 Ownership and licensing

Upon full payment, clients receive ownership or an exclusive perpetual licence (as specified in the Service Agreement) to final deliverables created specifically for their project. MarkVault retains ownership of pre-existing tools, templates, methodologies and generic creative frameworks. We retain the right to display completed work in our portfolio unless the client requests otherwise in writing before project commencement, and to retain copies for our archive and legal records.

4.5 Third-party materials

Projects may incorporate licensed stock photography, fonts, icons or other third-party assets. Clients receive usage rights as specified in the deliverables documentation. MarkVault is not liable for client misuse of licensed materials beyond the granted scope. Clients are responsible for securing rights to materials they provide for use in projects.

5. Fees and payment

All fees are quoted in Singapore Dollars (SGD) unless otherwise agreed. Payment terms are specified in each Service Agreement, typically with milestone-based invoicing. Invoices are due within fourteen days of issue. Late payments may incur interest at 1.5% per month and may result in suspension of work until accounts are current. We reserve the right to withhold final deliverable files until all outstanding invoices are paid in full.

6. Confidentiality

Both parties agree to treat non-public information shared during an engagement as confidential. MarkVault will not disclose client business information, unreleased products or strategy documents to third parties except as necessary for project delivery (with appropriate safeguards) or as required by law. Mutual NDAs are available on request and are standard for sensitive engagements.

7. Warranties and disclaimers

MarkVault warrants that services will be performed with reasonable skill and care consistent with industry standards for brand and creative agencies. We do not warrant specific business outcomes (such as revenue growth, search rankings or social media follower counts) resulting from creative deliverables, as these depend on factors beyond our control including market conditions, media spend and client implementation.

The Website and its content are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Website will be uninterrupted, error-free or free of harmful components.

8. Limitation of liability

To the maximum extent permitted by Singapore law, MarkVault's total liability for any claim arising from or related to the Website or our services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim during the twelve months preceding the claim. We shall not be liable for indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, data or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Indemnification

You agree to indemnify and hold harmless MarkVault, its directors, employees and contractors from any claims, damages, losses or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Website, or your provision of materials that infringe third-party proprietary rights.

10. Termination

Either party may terminate a Service Agreement as specified therein. For Website access, we may suspend or terminate your access at any time for violation of these Terms. Upon termination of a service engagement, the client pays for all work completed to date at the agreed rates. MarkVault delivers work-in-progress files for completed and paid phases.

11. Force majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, pandemics, government actions, power failures or internet disruptions. The affected party shall notify the other promptly and use reasonable efforts to resume performance.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the courts of Singapore. Before initiating legal proceedings, parties agree to attempt good-faith resolution through direct negotiation for a period of thirty days.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect and use personal data under Singapore's PDPA. By using the Website, you acknowledge that you have read the Privacy Policy.

14. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date indicates the most recent revision. Material changes will be posted on the Website with reasonable notice. Continued use of the Website after changes constitutes acceptance. Service Agreements in effect at the time of change continue under their existing terms unless both parties agree otherwise.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Contact

For questions about these Terms:

• MarkVault Creative Pte. Ltd.
• 51 Genting Lane, #06-04, Singapore 349564
• Email: [email protected]
• Phone: +65 6904 8352